HealthLiteracyCopilot™ Benefits Health Insurers
Improve Understanding. Reduce confusion. Build member trust.
Health insurance communications are complex by nature—but confusion comes at a cost. Poorly understood benefits lead to lower satisfaction, higher call volume, and missed opportunities for preventive care.
HealthLiteracyCopilot helps insurers clarify benefits, reduce member frustration, and streamline compliance.
Key Challenges
- Difficult-to-navigate plan language and documentation
- Changing CMS and regulatory requirements
- Low member engagement with digital tools
- Diverse populations with different language and literacy needs
- High cost of miscommunication and call center burden
How HealthLiteracyCopilot™ Supports You
Regulatory Readiness & CMS Support
- Reviews and improves materials for CMS and state-level compliance
- Generates documentation for audit trails
- Tracks updates to meet evolving regulatory guidance
Better Member Engagement
- Simplifies welcome kits, benefits guides, and EOBs
- Improves clarity of provider directories and claims processes
- Clarifies appeals, rights, and coverage limits
Tools for Benefits Understanding
- Creates plain-language decision aids and cost-sharing explanations
- Builds comparison tools and interactive FAQs
- Supports proactive communication around preventive care
Operational Efficiency
- Reduces call center traffic with clearer documents
- Enhances self-service portals and automated content updates
- Ensures messaging consistency across platforms
HealthLiteracyCopilot empowers members to understand, choose, and use their health coverage—while easing the burden on support teams.
For technical product or payment help, please use this online support form