Organizational Systems & Policies Micro-Credential Course

Build the skills to integrate health literacy into organizational policies, systems, workflows, and quality improvement initiatives.

Organizational Systems & Policies is a 10-module, self-paced course that includes all efforts to integrate health literacy policies and practices into organizations. This includes universal precautions, evidence-based practices, and making the connections between social determinants of health and health literacy in any action plan. Learners also explore building organizational awareness of limited health literacy, including financial risks, resource utilization, poorer outcomes, quality issues, and performance improvement initiatives. Implements strategies around high-risk situations that impede understanding of health communications (10 CEs).

This course is part of IHA’s Health Literacy Specialist Certificate Program, but is available to complete individually to develop specific skill sets. Group discounts available for teams of 5 or more (tiered pricing based on number of participants), please use the team enrollment form for a custom quote.

Why This Course Matters

Improving health literacy isn’t just a communication challenge—it’s an organizational one. From policies and workflows to digital tools and accreditation requirements, every part of a health system impacts how well people can understand and act on health information.

This course helps you connect health literacy to system-wide outcomes, including financial risk, resource utilization, quality, safety, regulatory compliance, and performance improvement. You’ll gain strategies to create organizational environments that are accessible, inclusive, and supportive for all.

What You’ll Be Able to Do

After completing this course, you’ll know how to:

  • Understand how social determinants of health influence health literacy
  • Apply universal health literacy precautions across organizational programs
  • Build the business case for health literacy improvement initiatives
  • Evaluate and select digital tools using health literacy criteria
  • Address high-risk situations where misunderstanding has serious consequences
  • Identify organizational impacts of limited health literacy
  • Develop and integrate policies and procedures that support health literacy
  • Incorporate health literacy into quality and safety initiatives
  • Assess organizational health literacy using validated tools
  • Understand accreditation, regulatory, and compliance standards related to health literacy

How to Enroll

Standard Price: $400

Current Online Price: $240 with discount code WBOD424

Enroll today for $240 and save $160 (40%) from the regular program price of $400. Use the following code at checkout: WBOD424.

Enroll Today! Enroll Your Team!

What’s Inside the Curriculum

Note: This course takes approximately 5 hours to complete.

Learn what SDOH are, how they affect health outcomes, and strategies to improve health literacy by addressing key determinants.

Explore the rationale for universal precautions, including plain language and teach-back, plus four additional health literacy best practices.

Learn about four concepts that support the financial and operational case for health literacy improvement efforts.

Understand how digital tools support health literacy and how to evaluate, develop, or select tools using health literacy-focused criteria.

Identify high-risk situations where understanding is critical, and learn strategies and tools to support comprehension in these settings.

Learn how limited health literacy affects the healthcare system and explore solutions to minimize negative impacts.

Discover why policies and procedures are essential, and how systems of any size can embed research-based health literacy practices into everyday behavior.

Learn why accreditation and regulatory bodies call for health literacy integration, plus ways to use health literacy to improve quality and safety—and vice versa.

Learn what organizational health literacy is, why it matters, and explore three tools used to assess it.

Examine the role of accreditation requirements, regulations, and published standards and how organizations are evaluated for compliance related to health literacy.

Learning Objectives

  1. Strengthen organizational performance by integrating health literacy best practices.
  2. Build the case for health literacy and embed it into policies, procedures, and quality initiatives.
  3. Evaluate and improve your organization’s health literacy using practical tools and digital strategies.

Earn Continuing Education Credits and a Digital Badge

10 Continuing Education Credits in the following categories:

  • CHES/MCHES (Category 1 Continuing Education Contact Hours) from NCHEC, Provider #101864
  • California Nurses CEs from The California Board of Registered Nursing, CEP# 11933
  • CPH Recertification Credits from National Board of Public Health Examiners’

Digital Badge

Upon completion, you’ll earn an Education digital badge—see FAQ About Digital Badges for complete info.

Take the next step in strengthening your organization’s quality, safety, and communication by integrating health literacy into every policy, process, and performance initiative.

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